CUSTOMER SERVICE
Questions, Answered
The drinks
What is the alcohol percentage of your product?
Every Hunky Dory can is 12% ABV — a proper vodka martini, not a seltzer. 355 ml, chilled and ready to pour.
Is Hunky Dory gluten free?
Yes. Our vodka base is distilled to be gluten free, then blended with natural flavors. As always, check the can for your specific flavor.
What allergens are in your product?
Our cocktails are made with vodka and natural flavors. Full ingredient and allergen information is printed on every can — if you need details before ordering, email us and we’ll send them over.
Is your product Kosher, Halal or organic?
Hunky Dory is not currently certified Kosher, Halal or organic.
Ordering
How old do you have to be to place an order?
21 or older. An adult 21+ with a valid photo ID must also sign for the delivery.
Can I expedite my order?
Unfortunately not — all orders ship with standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred day and time.
Can I add or remove a product from my order?
Unfortunately not. All sales are final once your order is placed.
Can you hold my shipment until a later date?
If your order has already been fulfilled we can’t reschedule the delivery. If you need us to hold a shipment, email orders@hunkydory.com as early as possible — we’ll do our best, but we may not be able to comply with the request.
Where are you available for purchase?
Order online right here, or use our store locator to find Hunky Dory on a shelf or a cocktail menu near you.
Can I pause or gift my Inner Circle box?
Absolutely. Skip, pause or cancel anytime from your account — and gifting a membership is our favorite kind of generosity.
Shipping & delivery
How long does it take for an order to ship?
Most orders ship within 1–3 business days, and up to 3–4 in some cases depending on availability and carrier pickup. Our network of retailers fulfils Monday–Friday, 9–5 — not on weekends or bank holidays. Delivery then takes 2–5 business days depending on your location. Tip: order early in the week so your cocktails don’t sit in a warehouse over the weekend.
How do I track my order?
You’ll get an email with tracking as soon as your order is fulfilled. If it hasn’t arrived after 3 days, check your promotions, junk and spam folders first — then email orders@hunkydory.com and we’ll look into it.
Do I need to be home to receive my package?
Yes. Someone 21+ with a photo ID must be there to sign. Carriers will never leave alcohol unattended. If nobody 21+ is home, the carrier makes 2 more attempts; if the third fails, the order goes back to the retailer and a partial refund is issued. Consider shipping to your workplace, or hold the package at your nearest UPS pick-up point with UPS MyChoice.
Do you ship to all US territory?
This service may be limited or unavailable in some places due to local law or other restrictions. You’ll see at checkout whether we can deliver to your address.
Can I ship to a P.O. Box?
No — orders can’t be shipped to a P.O. Box or APO/FPO/DPO address, because every order requires an adult signature.
Do you ship internationally?
Unfortunately not at the moment. We ship within the United States only.
Can I change my delivery address?
If you entered an incorrect delivery address, or fail to sign for your order, email orders@hunkydory.com. If the order is returned to sender you can receive a refund for the cost of the item, minus taxes and any applicable shipping and restocking costs.
Problems & refunds
Can I get a refund on my order?
All sales are final and returns or exchanges are not accepted. However, if your order arrived damaged, doesn’t match what you ordered, or something is missing, email orders@hunkydory.com within 3 days of delivery with photos of the damage or the incorrect items. Once we’ve reviewed the evidence we’ll email you to confirm whether the refund or replacement is approved — approved refunds go back to your original payment method.
My order arrived damaged. What do I do?
Email orders@hunkydory.com with clear photos or video and we’ll arrange a replacement or refund. The most common cause of damage is repeated delivery attempts, so keep an eye on your tracking to catch your delivery first time.
I ordered multiple products but only received some of them.
When multiple boxes ship, a separate tracking link is generated for each — occasionally one gets delayed or misplaced. Email orders@hunkydory.com and we’ll track it down for you.
How is this charge going to show on my bank statement?
Your card or bank statement will show the charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK” — not as Hunky Dory, because a licensed retailer processes and fulfils the sale.
Trade & press
Wholesale & on-premise partnerships
We’d love to pour at your venue. Email press@hunkydory.com and our team will send the trade deck.
Shipping & fulfillment notices
Shipping & fulfillment. Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.
Where we ship to. This service may be limited or not available at all in some places due to local law or other restrictions.
Adult signature required. ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY. Please plan accordingly by entering a shipping address where someone 21 or older can sign and show valid ID.
Shipping time frame & tracking. When your package has a shipping label and has been sent out, you’ll receive an email with tracking information. Please allow 3 days for fulfillment and 1–5 business days for delivery.